L’empatia cura, ma si può insegnare e come? Un’inchiesta di Lila MacLellan per Quartz at Work su cosa si sta facendo in Nord America e in altri paesi del mondo per integrare le capacità empatiche nei percorsi formativi dei futuri medici
We all have a story about the time a doctor was cold and aloof during a sensitive, perhaps even life-altering exchange. My example: A few years ago, when I accompanied my elderly mother to an appointment, I witnessed the doctor interrupting her, with mild annoyance, as she described her distressing symptoms. “We’ve been through this before,” the doctor said. “It’s Alzheimer’s.” She uttered these words as though she were reading a weather forecast.
In fact, I thought we were still running more tests to rule out other possibilities, but my mother had forgotten to tell me that we weren’t, because she hadn’t remembered. She was blindsided. So was I. And my grief in that moment was matched only by my astonishment at the doctor’s callous delivery.